Player support
Pollen Madness Support
Answers for common hive troubles, purchase questions and saved-progress concerns.
Need a hand?
Email us with your device type, app version and a short description of what happened.
Frequently asked questions
Does Pollen Madness require an account?
No. Progress, settings, Nectar, cosmetics and best times are stored locally on your device.
How do I restore Bee Quick?
Open Settings or the Hive Shop and choose Restore Purchases while signed in to the same Apple or Google store account used for the original purchase.
Can purchased Nectar be restored?
Nectar packs are consumable purchases. Once credited, Nectar becomes part of local game progress and cannot be restored after Reset All Data, uninstalling the app or losing the device.
Does the game show forced adverts?
No. Pollen Madness has no banner, interstitial or forced adverts. A rewarded advert may be offered as an optional way to continue after a failed garden.
How do I erase my progress?
Open Settings, choose Progress & Data, then select Reset All Data. The game asks for confirmation before anything is removed.
What should I do if a garden appears stuck?
Pause and save the garden before leaving. When contacting support, include the garden number, what you tapped and a screenshot if possible.