Pollen Madness Terms of Service

Effective 4 November 2026

1. Who provides the game

Pollen Madness is provided by Gareth John Teasdale, trading as Gareth T Digital, a sole trader based in the United Kingdom (“we”, “us” or “our”).

Business address: 35 Standale Road, Hereford, HR2 7NL, United Kingdom
Email: support@garethtdigital.co.uk
Support: Pollen Madness support

These Terms cover the Pollen Madness mobile app downloaded from Google Play or the Apple App Store, its updates and its in-app content and purchases. They do not cover a separately hosted browser version of the game.

Please read these Terms before using the app or making a purchase. If you do not agree, do not install or use the app. Stopping use does not remove any cancellation, refund or other rights you already have. Nothing in these Terms limits rights that consumer law gives you and does not allow us to exclude.

2. Playing Pollen Madness

Pollen Madness is a single-player colour puzzle game. Core puzzles can be played offline, without creating a player account. Purchases and purchase restoration, optional rewarded adverts, updates and opening external support links require an internet connection. Your network provider may charge for data.

The mobile game is free to download and offers optional in-app purchases. Its gardens can be completed without making a purchase. There are no lives or energy limits and no forced adverts. The features available can differ between app versions and platforms.

Check the app store listing for the current device and operating-system requirements before downloading. Keep your device and app reasonably up to date, including installing security or compatibility updates we make available.

3. Children and parental supervision

The app store’s age rating describes the game’s content; it does not give a child permission to enter a contract or make purchases. If you are not legally able to agree to these Terms yourself, a parent or guardian should review them and authorise your use of the game.

Parents and guardians should supervise optional adverts and purchases and use the family and purchase-authentication controls provided by the device and app store. A purchase must be authorised by the person entitled to use the payment method.

4. Your permission to use the app

We give you a personal, non-exclusive licence to install and play Pollen Madness on compatible devices you own or control, subject to these Terms and the applicable app store’s usage rules, including any family-sharing rights those rules provide. The app and its content are licensed to you; ownership of the game’s intellectual property is not transferred.

You may use the game’s sharing feature and share your gameplay screenshots and recordings. Please do not present them as an official endorsement or as a game you created.

You must not sell or redistribute the app itself, copy or commercially reuse its artwork, music or other assets separately from permitted gameplay sharing, interfere unlawfully with our services, or bypass payment or purchase-validation systems. Do not use false purchase evidence or exploit a fault to obtain paid content dishonestly.

These restrictions do not limit activities permitted by applicable law, including any legal rights concerning interoperability, security research or reverse engineering, or rights granted by a third-party or open-source licence included with the app.

5. Optional purchases and Nectar

The app store checkout shows the item, its price in your local currency and any applicable taxes before you confirm a purchase. Apple or Google processes payment under the terms shown at checkout. We do not receive your payment card details. RevenueCat helps us validate and restore purchases.

Current purchases are one-time purchases, not subscriptions:

• Bee Quick: a non-consumable unlock for permanent 2× bee flight speed within the game. It can be restored through the same app store account using Restore Purchases.
• Nectar packs: consumable in-game currency credited to your local game save. Nectar can also be earned through play and spent on the items or actions shown in the game, such as cosmetics, power-ups and continues.

Nectar and other virtual items are for use within Pollen Madness. They are not money, have no cash redemption value, and cannot be sold or transferred to another player. This does not restrict any refund or other remedy required by law.

Restore Purchases restores eligible non-consumable entitlements such as Bee Quick. It does not re-credit Nectar packs already delivered to a previous save or restore cosmetics bought with Nectar after that save is erased. A valid game backup may recover saved balances and items where backup import is supported. Purchases are not automatically transferable between Google Play and the Apple App Store.

If a paid item does not arrive or restoration fails, contact us with the store order reference, app version and a description of the problem. Do not send passwords or full payment card details. We will investigate and provide any remedy required by law.

6. Cancellation, refunds and faulty content

Your legal rights apply to paid digital content, including in-app purchases. For example, applicable UK consumer law requires paid digital content to be of satisfactory quality, fit for its purpose and as described. Remedies can include repair or replacement and, where the legal conditions are met, a price reduction or refund. Other countries may provide additional rights.

For UK and EEA consumers, a right to cancel a digital-content purchase within 14 days may apply. That right can be lost when supply starts only if the legal requirements are met, including your express consent to immediate supply, acknowledgment that the cancellation right will be lost, and the required contract confirmation. Reading these Terms does not itself provide that consent. Losing a change-of-mind cancellation right does not remove rights concerning faulty or misdescribed content.

You can request a refund through Google Play’s refund process or Apple’s refund process, as appropriate. You can also contact us at support@garethtdigital.co.uk about a purchase or legal remedy. A store’s administrative process does not replace your legal rights against the party responsible for supplying the content.

If you have a cancellation right, you may exercise it by sending us a clear statement before the cancellation period ends. You may use this form, but do not have to:

To: Gareth John Teasdale, trading as Gareth T Digital, 35 Standale Road, Hereford, HR2 7NL, United Kingdom, support@garethtdigital.co.uk

I/We give notice that I/We cancel my/our contract for the supply of the following digital content:
[Item and order reference]
Ordered on: [date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if sent on paper:
Date:

7. Progress, local saves and backups

The mobile app stores progress, Nectar, power-up balances, cosmetics and preferences on your device. It does not provide a player-account cloud save or automatic progress synchronisation between devices.

Uninstalling the app, resetting all data, clearing app storage or losing or replacing a device may remove this information. Where your version offers backup export, keep an exported copy somewhere safe before making such changes. Local recovery backups on the same device are not a substitute for an exported backup. Importing a backup restores the data in that backup, which may be older than your latest progress.

Keep any backup private and use backups from sources you trust. We may be unable to reconstruct an erased save, but this technical limitation does not exclude our responsibility where loss is caused by our breach of contract, lack of reasonable care or another matter for which the law makes us responsible.

8. Optional rewarded adverts

You may choose to watch a rewarded advert for an in-game benefit described at the time. You can decline and continue normal play. Advert availability, consent requirements and the rewards offered can vary by region, device and app version.

An advert may be unavailable or fail to complete because of a connection or provider issue. A reward is normally granted after the app receives confirmation that the required advert interaction was completed. If a completed advert does not provide the offered reward, contact support. App-specific free-reward alternatives, where available, are explained in the game.

The Pollen Madness Privacy Policy explains advert providers, consent choices and personal information. These Terms do not replace any consent required for advertising or tracking.

9. Updates and changes to the game

We may release updates to fix faults, improve security or compatibility, adjust puzzle balance or add and improve features. We will provide updates required by applicable law. We do not promise a particular number or schedule of future gardens or feature releases.

Changes will not remove your legal rights or let us avoid obligations relating to content you have already bought. If a planned change or service closure materially affects paid content, we will give reasonable advance notice where possible and provide any continued access, cancellation option or other remedy required by applicable law. Urgent legal or security reasons may require a change sooner.

Online purchase and advertising services can occasionally be interrupted. We will use reasonable care when providing the game and dealing with faults, but cannot promise uninterrupted access to every online feature.

10. Privacy and third-party services

Our app Privacy Policy explains how personal information is handled. Our website privacy notice covers website visits and support correspondence.

The app stores, payment services and external websites have their own terms and privacy notices. On Apple devices, Apple’s Standard End User Licence Agreement also applies to the app licence where Apple has not been supplied with a separate custom EULA. These Terms supplement, and do not replace, that licence or the applicable store terms. Mandatory consumer rights take priority over any conflicting restriction.

11. Our responsibility to you

If we breach these Terms or fail to use reasonable care and skill, we are responsible for loss or damage that is a foreseeable result. Loss is foreseeable if it is an obvious consequence or if both you and we knew it might happen when the contract was made.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, your statutory rights concerning digital content, damage to a device or other digital content for which the law makes us responsible, or any other liability that cannot lawfully be excluded or limited.

12. Stopping use and serious misuse

You may stop using and uninstall the app at any time. There is no subscription to cancel. Uninstalling does not automatically request a refund and may erase your local data as described above.

If you seriously breach these Terms, we may take proportionate steps to protect the app or its services, including ending your licence where legally justified. Where a breach can be put right, we will normally give notice and a reasonable opportunity to do so before ending the licence. We may act immediately where needed to address fraud, serious security risks or unlawful activity. This does not remove any consumer remedy you are legally entitled to.

13. Questions and complaints

Email support@garethtdigital.co.uk if you have a question, complaint or purchase problem, or write to the business address in section 1. Describe what happened and the outcome you are seeking. Include your app version, device model and order reference if relevant. We will consider your complaint and explain the outcome and any proposed next steps.

You do not have to complete our complaints process before exercising a legal right, and contacting us does not prevent you from seeking help from a consumer advice service or taking a claim to court.

14. Applicable law

These Terms are governed by the law of England and Wales. If you live elsewhere, this choice does not deprive you of mandatory consumer protections under the law of your home country where those protections apply. You may bring a claim in the courts available to you under applicable law, including the courts where you live when consumer law gives you that right. These Terms do not require private arbitration.

15. Changes to these Terms

We may update these Terms to reflect changes in the game, the law or how we operate. We will show the revised date and, for significant changes affecting existing users, give reasonable notice through an appropriate channel and obtain agreement where the law requires it. Posting a revised page alone does not retrospectively remove your existing contractual or consumer rights.

If part of these Terms cannot lawfully be enforced, the remaining provisions continue to apply so far as the law allows.